Service Level Management is a process in the ITIL design stage. It focuses on ensuring agreed http://www.slm-info.org/2022/04/29/data-room-software-play-more-important-role-for-headquarters/ service levels are met through monitoring, reporting and identifying areas of improvement. It also ensures that services are scalable and that any changes to infrastructure are done in accordance with requirements. This reduces any potential issues that may result from rapid growth of capacity or performance.

To accomplish this, you have to establish a process which sets realistic targets and ensures they are constantly evaluated for their effectiveness. Teams must work together to ensure that SLAs are flexible enough to allow for change while still keeping the promises made to customers.

Be aware that users may not be aware of a change until it is greater than what they expected. If you state that your pages will load within 0.1 milliseconds and users don’t notice any difference when they return, you’ve wasted both their time and energy.

SLM is a complicated discipline that requires teams to work together. OTRS can assist with this by providing the necessary infrastructure tools, configuration options and tools to support the requirements of your service level management process. It’s easy to get started – simply contact us to find out how our software will fit your unique needs and start improving your ITIL process.